Customers want brands to view their experience through their eyes, and make it even more integrated, seamless and consistent. There are several ways to do this. For instance, by building personalised and highly immersive customer journeys across each channel, leveraging advanced technologies like artificial intelligence, virtual & augmented reality, predictive analytics, and image and voice recognition tech.
What will the future of healthcare look like when certain healthcare tasks are taken over by digital healthcare providers and our hospitals make way for intelligent e-health applications? Technological developments in healthcare are taking place at breakneck speed. Think telemedicine, wearables, brain implants that eliminate the effects of epilepsy and Alzheimer’s and bioprinters that print organs.
The future of retail is in the hands of ‘extreme digital’. Virtual reality and 3D printers will enable the fusing of perception, personalisation and on-the-spot production. Intelligent systems will take the place of cashiers and more and more smart products will independently find their way to the consumer.
The future of finance is digital. Algorithms will coordinate banking, insurance and investments. It’s time for new business models. Technology changes banks and insurers. Artificial intelligence pays claims and improves the digital customer experience.
How would governments be able to operate smarter, faster, and more efficiently in a world where digital technology is the basis of decision-making and service provision?
Smart cities can be compared to human bodies – an intelligent organism, with technology being its nervous system, gathering sensory input and reacting to our needs. The smart city of the future will dynamically adjust its infrastructure and provide exactly what its citizens need. The IoT would be its eyes, ears and nose, with technology representing its nerve fibres.
Climate change, socio-demographic factors and technology all have an influence on crime. Technological progress can take us very far, but the threats that go with it are serious. Who would have thought that drones and 4D printers could be used for criminal purposes?
The transformation of logistics and supply chains has begun. We see new autonomous transport systems and robots and algorithms provide less ‘waste’ and higher yields. Drones deliver products within hours of clicking the order button.
Young generations are going to inherit the most technologically advanced world ever, where everything is increasingly digitalised. It’s important that their schools adequately prepare them for the future. We’re going to radically transform education. In the world of tomorrow we need new skills. Not just tech-related skills, but soft skills as well.
The future of construction is digital. We want things to happen faster, better, and cheaper. New technology is changing the way we design, build, manage, and maintain buildings and infrastructure. An inspiring future awaits the construction sector. We will use construction robots, virtual reality, blockchain, 4D printers, and digital twins.