Discover how customer service changes through • AI backoffice • smart AI routing • predictive customer service • emotionally intelligent AI chatbots • holographic AI assistants • specialized language models (LLM's)
Discover how AI works and available tools
Discover the biggest developments in AI in customerservice
Uncover a future vision of AI-fuelled customer service
Spread inspiration throughout the organisation
We constantly interact with 24/7 intelligent chatbots, and our tickets are intelligently routed by AI. Smart call analysis and real-time call transcription AIs keep us in the loop. AI analytics help us predict customer satisfaction, churn risk, and analyse trends in customer issues. We even use AI to identify when to do proactive outreach - but this is just the start. The truth is, we’re looking at a far greater transformation of customer service around AI.
In this inspiring talk, Richard will take you on a thrilling journey into the AI-powered future of customer service.
Soon, AI will be ubiquitous across all customer touchpoints, creating unprecedented immersive experiences. AI agents could be holographically projected into a store - or even your living room - to provide emotionally intelligent support and assistance. AI will predict customer behaviour and sentiments with near-perfect accuracy.
Agent personality and appearance will be hyper-personalised to the individual’s personality based on customer digital twins. Countless jobs will be made obsolete by AI: imagine entire autonomous service ecosystems with self-evolving support protocols and real-time service adaptation based on changing conditions.
What exactly is AI and how does it work? What are language models (LLMs) and AI agents, and how are they becoming increasingly intelligent? What are recent developments, breakthroughs, and commonly used tools?
The possibilities of AI are endless. It accelerates and improves various aspects of our work. It's creative and delivers what we thought impossible.
AI is approaching the job market like a high-speed train. Jobs will disappear and new ones will emerge. Which ones are they? And what does this mean for education and prosperity?
AI has a major influence on our economy and the results and viability of organizations. How can we increase profits and reduce costs through AI?
How can we balance the 'wow' and 'oops' aspects of AI? What safeguards and regulations are needed? Where do the dangers lie?
AI is becoming an integral part of every function, department, and organization. But how do you organize this in a proper, safe, and successful way?
This lecture is also available as a workshop. In it, you’ll learn how AI can enhance your work and get hands-on experience with opportunities and challenges for the entire organization.
In our Prompt Playground, you can experiment with AI tools yourself and learn to work effectively with AI instructions. The workshop combines an inspiring knowledge program with practical working sessions where employees can immediately start working with AI.
An inspiring vision of government AI awaits: will you reach out and grab it? Book an engaging and accessible lecture by renowned keynote speaker Richard van Hooijdondk today.
Start by getting to know Richard – book a free brainstorming session today.
An inspiring vision of government AI awaits: will you reach out and grab it? Book an engaging and accessible lecture by renowned keynote speaker Richard van Hooijdondk today.
Start by getting to know Richard – book a free brainstorming session today.
